Online Store Policies

WELCOME
Thank you for taking the time to visit my Stephen Edward Graphics. I take a lot of pride in creating fun and unique items. I love designing custom pieces. Please contact me today for your custom order.

PAYMENT
We accept all major credit cards when placing orders through our website's direct checkout. We also accept Paypal. Please confirm your address is correct when placing your order. When placing custom orders when we work with you in our Brandon office we accept cash, check or credit card payments.

SHIPPING
Your on-line order will be shipped within 5 business days. We ship via USPS First Class mail. Some of the larger decals are shipped by Priority Mail. Shipping times can vary and are not guaranteed. These shipping times only apply to our on-line orders. Orders for banners and other forms of advertising through our shop in Brandon will have completion dates that vary depending on the complexity of the order.

 Delivery times will usually range from 2 to 10 business days for US orders once shipped. Times can be longer around Christmas. All orders are shipped USPS. International delivery times vary.

 *International packages can take a MINIMUM of 14 business days to arrive once shipped. Shipping typically takes 14 to 28 business days to most countries, but can take as long as 42 days in some instances. Please allow for this. Please note that any Customs Charges (VAT) are the responsibility of the buyer.

Upgrading to Priority Mail is available, but refunds will not be offered based upon shipping deadlines since Priority Mail is not guaranteed.


REFUNDS AND EXCHANGES
If the item is damaged during the shipping process or arrives in the wrong color or with incorrect personalization we will gladly send you a replacement decal.

ADDITIONAL POLICIES AND FAQS
We welcome any custom order requests. Please provide information about what you'd like. Style, size, color, etc. We will do our best to provide you with a custom item just for you!